Privacy Policy

Last Updated: June 2026

Najjar Lube Centers, Inc. (“NLCI,” “we,” “our,” or “us”) operates Jiffy Lube® service centers throughout Southern California and the website www.jiffylubenlci.com.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information, and describes the privacy rights available to California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CPRA”).

Information We Collect

We may collect the following categories of personal information:

Identifiers

  • Name

  • Email address

  • Mailing address

  • Telephone number

  • Online identifiers

  • IP address

Customer Records Information

  • Vehicle information

  • License plate number

  • Service history

  • Loyalty program information

  • Customer account information

Commercial Information

  • Products and services purchased

  • Purchase history

  • Transaction records

  • Coupon and promotion redemption information

Internet or Network Activity

  • Browser type

  • Device information

  • Website activity

  • Pages viewed

  • Referral sources

  • Cookie identifiers

Geolocation Information

  • Approximate location derived from IP address

  • Vehicle location information when voluntarily provided

Communications Information

  • Customer service communications

  • Survey responses

  • SMS communications

  • Marketing preferences

Sensitive Personal Information

We may collect certain information that may qualify as Sensitive Personal Information under California law, including:

  • Driver or vehicle-related information

  • Precise geolocation information when voluntarily provided

  • Payment card information processed through secure payment providers

We use Sensitive Personal Information only as reasonably necessary to provide services, process transactions, prevent fraud, maintain security, and comply with legal obligations.

How We Collect Information

We collect information:

  • Directly from you

  • Through our website

  • Through appointment requests and contact forms

  • Through loyalty programs

  • Through service transactions

  • Through cookies and analytics technologies

  • From service providers and business partners

  • From publicly available sources where permitted by law

How We Use Information

We may use personal information to:

  • Provide requested services

  • Process transactions

  • Maintain service records

  • Communicate with customers

  • Respond to inquiries

  • Manage promotions and sweepstakes

  • Improve our website and services

  • Prevent fraud and security incidents

  • Conduct analytics and reporting

  • Send marketing communications where permitted by law

  • Comply with legal obligations

Disclosure of Personal Information

We may disclose personal information to:

Service Providers

Including providers of:

  • Website hosting

  • Payment processing

  • Customer communications

  • Marketing services

  • Analytics services

  • Customer support

Franchise and Business Partners

Information may be shared within the Jiffy Lube® franchise network when necessary to provide service history, customer support, loyalty program administration, and related services.

Legal Authorities

We may disclose information when required by law or when reasonably necessary to:

  • Comply with legal obligations

  • Protect rights and property

  • Prevent fraud

  • Respond to government requests

  • Enforce agreements

Sale or Sharing of Personal Information

NLCI does not sell personal information for monetary consideration.

We may use advertising, analytics, and marketing technologies that could constitute “sharing” under California law. California residents have the right to opt out of such sharing where applicable.

You can opt out at any time by: (1) selecting “Your Privacy Choices” in the footer of our Site and adjusting your preferences; or (2) enabling a Global Privacy Control (GPC) signal in your browser, which we honor for the browser and device on which it is enabled.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

  • Provide requested services

  • Maintain customer service records

  • Fulfill contractual obligations

  • Comply with legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

  • Maintain business and tax records

Retention periods vary based on the type of information and applicable legal requirements.

California Privacy Rights

California residents have the right to:

Right to Know

Request information about:

  • Categories of personal information collected

  • Sources of information

  • Purposes for collection and use

  • Categories of third parties receiving information

  • Specific pieces of personal information collected

Right to Delete

Request deletion of personal information, subject to applicable legal exceptions.

Right to Correct

Request correction of inaccurate personal information.

Right to Data Portability

Request a copy of personal information in a portable format.

Right to Opt Out of Sharing

Request that we stop sharing personal information for cross-context behavioral advertising.

Right to Limit Use of Sensitive Personal Information

Request limitations on certain uses of Sensitive Personal Information where applicable.

Right to Non-Discrimination

We will not discriminate against you for exercising any privacy rights.

Authorized Agents

California residents may designate an authorized agent to submit privacy requests on their behalf. We may require verification of the consumer’s identity and authorization of the agent.

How to Exercise Your Rights

You may submit requests by:

Email: [email protected]

Mail:
Najjar Lube Centers, Inc.

490 W ARROW HWY SUITE D

SAN DIMAS, CA 91773

We may request information necessary to verify your identity before processing requests.

Global Privacy Control

Where required by California law, we recognize and process browser-based Global Privacy Control (GPC) signals as requests to opt out of sharing personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

Essential Cookies

Required for website functionality and security.

Analytics Cookies

Used to understand website usage and improve performance.

Functional Cookies

Used to remember preferences and improve user experience.

Advertising Cookies

Used to deliver relevant advertisements and measure campaign effectiveness.

You may manage cookie preferences through our cookie consent tool and browser settings.

SMS Communications

Where you provide consent, we may send marketing text messages.

Consent is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us directly.

Children’s Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.

Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No system can be guaranteed completely secure.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Najjar Lube Centers, Inc.
Email: [email protected]

Appeals: If we decline your privacy request, you may appeal by emailing [email protected] with the subject line “Privacy Appeal.”

For California privacy requests, please reference “California Privacy Request” in your communication